Last updated: 11 November 2026<\/p>\n
Vavanta.eu is operated by Ovinet O\u00dc<\/strong>, a European company based in Estonia.<\/p>\n These terms apply to purchases made through Vavanta.eu. Please read them before placing an order.<\/p>\n A private customer, or consumer, is an individual buying mainly for purposes outside their trade, business or profession. Business purchases are subject to the business provisions stated below.<\/p>\n Product features, specifications and available options are described on each product page. Please check the product\u2019s dimensions, capacity, compatibility and intended use before ordering.<\/p>\n Prices are shown in euros and include applicable VAT for consumers. Delivery charges and any other charges payable to us are displayed before you place your order. Any VAT exemption for a business purchase applies only when the legal requirements are met.<\/p>\n For deliveries outside the EU, any applicable import arrangements and responsibility for customs duties, import taxes and clearance charges will be explained before purchase. Where an amount cannot reasonably be calculated in advance, we will explain that additional charges may apply.<\/p>\n Add your products to the basket, enter your billing and delivery details, and select a delivery and payment method. You can review and correct your information before submitting the order.<\/p>\n By submitting an order using the final payment-obligation button, you agree to pay the total amount shown.<\/p>\n The sales contract is concluded when we send an email expressly accepting your order. An automated message that only acknowledges receipt of the order does not itself constitute acceptance. We provide the accepted order details, applicable terms and withdrawal information by email in a form you can save.<\/p>\n Please provide accurate contact and delivery information. If you notice an error, contact us as soon as possible.<\/p>\n If a product is unavailable or an error affects your order, we will contact you promptly. We will not substitute a product or increase an agreed price without your consent. If we cannot fulfil your order, we will refund payments for the unfulfilled purchase without undue delay. Your statutory rights remain unaffected.<\/p>\n Available payment methods are displayed at checkout and depend on your country, bank, device and the services enabled for your order.<\/p>\n Options may include:<\/p>\n See our Payment Methods page<\/a> for further information. The methods displayed at checkout apply to your order.<\/p>\n For pro forma invoice payments, use the bank details, reference and payment deadline shown on the invoice. Dispatch takes place after payment has been received unless we agree otherwise. If payment is not received by the deadline, we may cancel the unpaid order after notifying you.<\/p>\n We deliver across Europe, with a focus on Finland, Estonia, Latvia, Lithuania and Poland. Delivery is subject to the services available for the destination and applicable legal restrictions.<\/p>\n Available delivery methods, charges and estimated delivery times are provided before you place your order. Depending on the destination and product size, options may include parcel lockers, pickup points and courier delivery.<\/p>\n Unless we agree a different delivery period, consumer orders will be delivered without undue delay and no later than 30 days after the contract is concluded.<\/p>\n If delivery is delayed, contact us. You may set an appropriate additional delivery period and end the contract if we still fail to deliver. You may end it immediately where the law allows, including when an agreed delivery date was essential and we were informed of this before the contract was concluded. Payments due following cancellation will be refunded without undue delay.<\/p>\n For consumer orders, the risk of loss or damage passes when you, or a person nominated by you other than the carrier, receive the goods. A statutory exception applies if you independently appoint a carrier that we did not offer.<\/p>\n Please report damaged, missing or incorrect goods promptly. Photos can help us investigate, but your consumer rights do not depend on photographs or reporting damage to the courier at delivery.<\/p>\n See our Delivery page<\/a> for further details.<\/p>\n Consumers can withdraw from an online purchase within 14 days without giving a reason<\/strong>, subject to applicable legal exceptions. This statutory right does not apply to business purchases.<\/p>\n The period expires 14 days after the day you, or a person nominated by you other than the carrier, receive the goods. If goods in one order arrive separately, it runs from receipt of the last item. For goods supplied in several lots or pieces, it runs from receipt of the last lot or piece. Any mandatory extension of the deadline applies.<\/p>\n To withdraw, send a clear statement to info@vavanta.eu<\/a> or to our registered address. Sending your notice before the deadline is sufficient. Include your name, order number and the goods concerned to help us identify the purchase.<\/p>\n You may also use the online withdrawal function at [INSERT THE DIRECT LINK TO YOUR ONLINE WITHDRAWAL FUNCTION]<\/strong>. We will acknowledge an online submission by email without undue delay, including the withdrawal details and the date and time of submission.<\/p>\n You may use the optional form below or any other clear withdrawal statement. You do not need our approval to exercise this right. Leaving a parcel uncollected does not itself constitute a withdrawal notice.<\/p>\n Send the goods back without undue delay and no later than 14 days after notifying us. The deadline is met if you dispatch them before that period expires.<\/p>\n Return address:<\/strong> Pack the goods securely and include the supplied accessories, parts and manuals. Original packaging is helpful but is not a condition of the statutory withdrawal right.<\/p>\n For change-of-mind returns, you pay the direct return shipping costs, provided this obligation was disclosed before purchase. If we did not disclose it, we cover those costs. For goods that cannot normally be returned by post, the return cost or a reasonable estimate will be provided before purchase.<\/p>\n You may inspect the goods as you reasonably could in a shop. Where legally permitted, you are responsible for a reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We explain any deduction and do not apply an automatic restocking fee.<\/p>\n We refund payments without undue delay and no later than 14 days after being informed of your withdrawal.<\/p>\n Unless we offer to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of sending them back, whichever happens first.<\/p>\n For withdrawal from an entire order, the refund includes the original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for premium delivery are not reimbursed.<\/p>\n Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.<\/p>\n The withdrawal right may be excluded only where a legal exception applies, such as clearly personalised goods or sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed. Any applicable exclusion will be explained before purchase.<\/p>\n Opening ordinary household-appliance packaging does not automatically remove the right to withdraw. Exceptions to withdrawal do not remove rights concerning faulty goods.<\/p>\n Further information is available on our Returns & Refunding page<\/a>.<\/p>\n\n
2. Products and prices<\/h2>\n
3. Placing an order<\/h2>\n
4. Payment methods<\/h2>\n
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5. Delivery<\/h2>\n
6. Your 14-day right of withdrawal<\/h2>\n
Returning the goods<\/h3>\n
Ovinet O\u00dc
Luise 38a
10142 Tallinn
Estonia<\/p>\nRefunds<\/h3>\n
Exceptions<\/h3>\n
7. Warranty and faulty goods<\/h2>\n