14-day right of withdrawal

Private customers buying for personal use can withdraw from an online purchase within 14 days after receiving the goods, without giving a reason.

If items from one order arrive separately, the period starts after you receive the last item. Send your withdrawal notice before the deadline. If it falls on a weekend or public holiday, it extends to the next working day.

This statutory right does not apply to purchases made for business purposes.

How to return a product

  1. Email info@vavanta.eu stating that you wish to withdraw. Include your name, order number and the products you are returning.
  2. Send the goods back within 14 days after notifying us. You do not need to wait for approval to exercise your right of withdrawal.
  3. Pack the product securely, include the supplied accessories, parts and manuals, and keep proof of postage.

Return address:
Ovinet OÜ
Luise 38a
Tallinn, Estonia

Simply leaving a parcel uncollected does not count as a withdrawal notice.

Product condition

You may inspect the product as you would in a shop to establish its nature, features and functioning.

If handling beyond that inspection reduces the product’s value, we may deduct that reduction from your refund where legally permitted. We will explain any deduction.

Please use the original packaging where possible. Opening the packaging does not automatically remove your right to return a household appliance. We do not charge an automatic restocking fee.

Return shipping costs

For change-of-mind returns, you pay the direct return shipping costs, provided this was disclosed before purchase. If it was not disclosed, we cover those costs.

For goods that cannot normally be returned by post, the return cost or a reasonable estimate will be provided before purchase.

Refunds

We issue refunds without undue delay and within 14 days after receiving your withdrawal notice. Unless we offer to collect the goods, we may withhold the refund until we receive them or you provide proof of sending them back, whichever happens first.

If you return the entire order, we also refund the original delivery charge up to the cost of our least expensive standard delivery option. Additional charges for premium or express delivery are not refunded.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee. For payments by bank transfer or pro forma invoice, we may request your bank details to arrange repayment.

Faulty, damaged or incorrect products

If your product arrives damaged, develops a fault or differs from what you ordered, contact info@vavanta.eu. Include your order details and describe the problem. Photos can help us assess it.

We cover the necessary return costs for faults or incorrect deliveries for which we are responsible. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or a refund.

See our Warranty page for details. Fault claims are separate from the 14-day change-of-mind period.

Exceptions

Legal exceptions may apply, including clearly personalised goods and sealed goods genuinely unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception will be explained before purchase.

These terms do not limit your mandatory consumer rights.

Optional withdrawal form

You may copy this form into an email or send any other clear withdrawal statement.

To: Ovinet OÜ, info@vavanta.eu
Registered address: Kruusimäe tee 5/1, Palvere küla, Kose vald, Harju maakond, 75108, Estonia

I/We hereby withdraw from the contract for the following goods:

  • Goods:
  • Ordered on / received on:
  • Order number, if available:
  • Customer name:
  • Customer address:
  • Date:
  • Signature, only if submitted on paper: