Warranty

Vavanta.eu is operated by Estonian company Ovinet OÜ, registry code 14176820. If a product develops a fault, contact us at info@vavanta.eu and we will help you resolve the issue.

Coverage periods

A consumer is an individual buying mainly for purposes outside their trade, business or profession. Purchases for business purposes fall under our business customer terms.

Individual customers

Consumers have a two-year legal guarantee covering defects or non-conformity for which the seller is responsible. This includes products that do not match their description or do not function as they should.

This protection arises by law and is separate from any additional commercial warranty offered by a manufacturer or seller. Any such additional warranty follows its own terms and does not reduce your legal rights. You may contact Vavanta directly about your legal guarantee claim.

The two-year period is not a limit on any longer protection available under applicable mandatory law, including the consumer protection rules of your country of residence where applicable. Any mandatory rules extending or restarting protection after repair or replacement also apply.

Company and business customers

Vavanta provides a one-year warranty from delivery for products purchased by companies and other business customers. It covers manufacturing and material defects arising during proper use in accordance with the product instructions and agreed purpose.

For a covered defect, we will arrange repair or replacement free of charge. If neither is reasonably possible, we will offer an appropriate price reduction or refund. Necessary transport, labour and material costs for covered claims are included.

This one-year warranty is Vavanta’s contractual policy, rather than an EU-wide statutory warranty period for businesses. It does not exclude separate rights under the sales contract or applicable law, or any manufacturer’s warranty that applies to the purchase.

What is not covered

Coverage does not include normal wear and tear, ordinary consumption of consumable parts, or damage caused by misuse, accidents, incorrect installation, inadequate maintenance or use contrary to the product instructions. Damage caused by unauthorised repairs or modifications is also excluded.

These exclusions apply only where the stated cause explains the fault. They do not exclude genuine defects in parts or materials or restrict consumers’ mandatory legal rights.

How to report a fault

Email info@vavanta.eu with:

• Your order number or other proof of purchase.
• The product name and, where available, serial number.
• A description of the fault and when it appeared.
• Photos or a video, if helpful, and your preferred solution.

Please report faults promptly and stop using a product if continued use could be unsafe or worsen the damage. Contact us before sending the item so we can arrange the appropriate return method. Original packaging is not required for a consumer’s legal guarantee claim; please pack the item securely for transport.

Resolving consumer claims

You may request repair or replacement, subject to the conditions of applicable law, including whether the chosen remedy is possible and proportionate. Valid claims are resolved free of charge, including necessary postage, transport, labour and materials, within a reasonable time and without significant inconvenience.

Where the legal conditions are met, including when repair or replacement fails, is refused or cannot be completed appropriately, you may be entitled to a price reduction or to end the contract and receive a refund. A sufficiently serious defect may justify an immediate remedy. A minor defect does not normally entitle you to end the contract.

We respond to written consumer complaints within 15 days. If more time is needed, we will explain the reason and provide a revised response deadline. This response period is separate from the time needed to complete a repair.

Contact

Ovinet OÜ
Registry code: 14176820
Email: info@vavanta.eu
Service and returns address: Luise 38a, 10142 Tallinn, Estonia

Please contact us before returning a product.